第一次回复询盘范文
一位做外贸客服的朋友在找知识邀请下，和大家分享这篇外贸回复询盘范文(英语版)：Dear ***(客户名字),
Hi, nice meeting you here.
Thank you for your inquiry and interest in our Yadea. This is ** (自己的名字)and it is really a great honor for me to serve you here.
*************(针对客户询盘做出完整而又简洁的回复。)If there is any questions, please feel free to let me know. Thank you very much!
Actually, we are a manufacturer of modern classic furniture in China with over 10 years experience. We specialize in the exportation of Europe Modern Classic furniture which is enjoying a high reputation in world markets based on our leading levels of service, fantastic product quality and highly competitive pricing. In order to give you a general idea of our products, you can enter our company's website: http://furniture.zhaozhishi.com .
I am looking forward to hearing from you soon! Have a nice day!
Yours faithfully,
**(自己的签名)
第一次回复询盘范文
一：针对所有产品询价的邮件回复，交向客户做公司简介Dear customer :
We are very pleased to receive your below email, thanks for your interesting and kind attention.Our company is a manufacture and exporter company,We have the capacity to produce huge amount stainless steel sinks ,shower drains,stainless steel faucets as well as shower products .we believe that you will be satisfied with our products if you are looking for a reliable supplier in this field.Pls visit our website:xxxxx.en.gasgoo.com to check more and detailed items.
Enclosed pls find our products poster and specifications for your reference. you can contact me anytime.below are my telephone,wechat and email contact,welcome to the consultation.
Best regards,
Michelle
KaiPing Dawn Plumbing Products,Inc.
No.1,Dongcheng sanitary ware industrial zone,Shuikou town,KaiPing city,Guangdong,china
Kaiping Dawn Plumbing Products, Inc
Add: NO.1, Dongcheng sanitary ware industrial zone, Shuikou town, Kaiping city, Guangdong province, China
Tel: +86-750-2722748 ext.8030
Fax: +86-750-2719877
Cell: +86-13802614705
Wechat: Daweier-sales5
Email: [email protected]
Web: www.daweier.cn
二：针对某款产品询价的邮件回复
参考模板 - A:
Dear customer,
This is XXX, the sales supervisor from Daweier Industry Co., Limited, it's very nice to contact with you.
We are very pleased to receive your below enquiry about shower drain, thanks for your interest and kind attention.
Model LCO120304 shower drain is our new model and very hot sell product which has perfect design and different colors options for LCO120304 is our hot sell product which has perfect design and very good quality. Enclosed pls find our best quote and detailed specification(products catalogue), you can find more products from it.
If you have any interest , pls feel free to let me know. We are looking forward your soonest feedback.
Best regards,
XiaoA
参考模板 - B:
Dear customer,
This is XXX, the sales supervisor from Daweier Industry Co., Limited, it's very nice to contact with you.
We are very pleased to receive your below email, thanks for your interest and kind attention. Our company is a manufacture and exporter company,We have the capacity to produce huge amount stainless steel sinks ,shower drains,stainless steel faucets as well as shower products .we believe that you will be satisfied with our products if you are looking for a reliable supplier in this field.Pls visit our website:XXXXXXXXX to check more and detailed items
三：针对OEM/ODM产品询价的邮件回复
Dear customer,
This is XXX, the sales supervisor from Daweier Industry Co., Limited, it's very nice to contact with you.
We are very pleased to receive your below enquiry about shower drain, thanks for your kind attention.
However, we are sorry to tell you that we have no the same product model you sent to me, but we've promoted our new model LCO120304 which is our hot sell product with perfect design and very good quality. Enclosed pls find our best quote and detailed specification(products catalogue), you can find more products from it. But if you insist on your own model, we can still open the new tooling for you, as we have strong R&D capability and accept OEM/ODM orders.
If you have any interest and need samples for testing, pls feel free to let me know. We are looking forward your soonest feedback.
Best regards,
XXX
四：针对非我司产品的询价的邮件回复
参考模板 - A:
Dear customer,
This is XiaoA, the sales supervisor from Daweier Industry Co., Limited, it's very nice to contact with you.
We received your below enquiry about shower drain, but can you send us some products photos and specifications which you are looking for?
Best regards,
XXX
五：打样规则：
Dear customer ,
Nice to get your prompt feedback, tks a lot.We really would like to support your business with our perfect service and good quality products. Thanks for your interest in our shower drain. However, in order to control our factory cost, we've set the sample policy long time for each customer: Sample(1-5PCS) should be charged 130% of the unit price, but the sample fee could be refunded after placing new order(qty reaches 2000Pcs, MOQ: 120Pcs). So if you would like the sample for testing or show, we will send you after you paid the sample fee total, but donot worry about it because we will refund the money after you placing new order. I think it deserves to pay this sample, because our good quality product will not make you disappointed.
We sincerely hoping could start business with you in coming days soon. If it's ok, pls advise your shipping address and Fedex account no., we will arrange the sample after your paying, tks a lot.
Best regards,
XXX
六：客人觉得产品价钱和运费过高，应该如何回复：
Dear customer ,
I am sorry, the shipping cost is lower than the fact, the total G.W of the goods would be around 30Kgs, and i asked the cheapest shipping company for you.
For the products price, what we quoted to you is our lowest price, our goods has very good qualtiy which cannot be compared with the goods from other factories. I believe you will be very happy to see our perfect quality goods and considerate service.
Aboved pls double check, i am waiting for your feedback, tks.
Best regards,
XXX
七：客户不愿意支付首次样品费及运费，应该如何回复：
Dear customer,
This is XXX.
I am sorry to tell you that our company has the sample policy:
1. Sample(1-5PCS) should be charged 130% of the unit price, but the sample fee could be refunded after placing new order(qty reaches 500Pcs, MOQ: 500Pcs).
2. Sample shipping chgarge should be freight collected or prepaid by customer.
If anybody donot wanna to paying for the samples, that will be fine, it's no neccessary to make any business with each other, because the customer cannot afford any cost on future business. We donot like that kind of customer, because we donot see his sincerity and honesty to do business.
Best regards,
XXX
第一次回复询盘范文
Dear Mr. Amir,Many thanks for your inquiry dated(of) XXXX from alibaba.com.
In order to let us make more correct quotation accordingly, please kindly tell us the exact model number you prefer after checking our website of .
Besides, to help us offer the best price, please also introduce your company as many details as you can. Such as your company foundation time, how many workers, major product lines, company website and last year's sales turnover if possible. More details better price.
Waiting for your early reply.
Best Regards
Amy
可以针对首次询盘比较明确，且联系信息较全的客户。
Dear Mr. Naresh,
So glad receiving your enquiry for our Barbies' collection from Alibaba.com dated XXX. Thanks a lot.
We are a leading manufacturer in children’s wear in China and our products have been exported to customers all over the world such as ****. The Barbies Collection is the most popular style in our factory, selling fast.
However, detailed price list for the skirts and long pants will be sent to you based on your specific further product description such as color, specification, special design requirement etc. Please check the following styles photo which should be suitable for your Indian market and tell us more requirements on the exact skirts and long pants.
Please do not hesitate to contact us if any question and we are waiting for your reply.
Best regards,
Amy
